At SCS Group, we have extensive experience in aged care and commercial cleaning across both public and private sectors. With over a decade of industry experience, we have developed services to deliver the very best age care facility results. Leveraging technology, we prioritise transparency, accountability, and consistency in our services. With a remarkable 98.5% customer retention rate, our investment in both cutting-edge technology and well-trained personnel reflects our dedication to delivering the exact, reliable services residents deserve. In this blog, we outline what sets us apart from the competition and give insights from our clients.
What’s different about our Aged Care Cleaning Services?
Quality Control:
Quality control is at the heart of SCS’s commitment to excellence. Through continual monitoring of activities, the company ensures consistently high service levels aligned with the documented Quality Management System. This system ensures compliance with regulations, increased efficiencies, achievement of key performance indicators, transparency, innovation, and continuous improvements in all contract service delivery activities.
Emergency Cleaning Services:
In aged care, the resident’s comfort and dignity is paramount, which is why our Customer Service Centre operates 24/7, 365 days a year. We ensure that we are easy to reach whether it’s via phone, email or our state-of-the-art online portal. We extend support beyond regular hours for ad hoc cleaning needs or complaints. We offer a 24/7 Customer Helpdesk, responding promptly to queries and requests, aiming for same-day responses, and utilising strategic project management for efficient workflow.
Training and safety tailored to aged care facilities:
At SCS Group, we place a premium on training our expert staff. Our robust presence across Australia supports a risk-averse mobilisation process, addressing potential gaps in the labour force. In cases requiring specialist skills, our quality-assured Recruitment and Onboarding process ensures a tailored recruitment campaign. With a local management structure, our operational team takes an on-the-ground approach, swiftly resolving staffing issues. This comprehensive approach enhances our ability to meet the specific needs of a range of age care facilities.
What our clients have to say about our aged care cleaning services:
When aged care facility managers collaborate with SCS Group, they enter into a genuine work relationship. We emphasise trust and open communication so that both parties remain productive and satisfied. Clients, including industry leaders such as Mercy Health and Christian Living have highlighted their positive experiences with SCS Group’s team of experts, praising our commitment to quality standards, account management professionalism, and a passionate approach to service.
Susan Cochrane, the General Manager of Mercy Health said, “Once again, the SCS staff did a great job. The facility smelt great, and residents and staff were impressed with the level of cleanliness as well as the friendly attitude from the SCS staff.”
Jack Graham, the CEO of the small age care business, Better Living Age Care expressed his satisfaction too: “I love SCS Group Commercial Cleaning! This is an amazing service and it has saved me and my small business so much time. I plan to use it for a long time to come.”
Enquire about SCS Group’s Aged Care Cleaning Services:
Our commitment to excellence and client satisfaction is exemplified through the positive words from our lasting partners. If you’re an aged care centre manager, we invite you to connect with us. Let’s discuss how SCS Group can elevate your housekeeping and cleanliness standards. Contact us today for a free quote, and together, let’s ensure your accommodation not only meets but surpasses the highest standards.
